Mercury Sable 2009 SYNC Supplement
Page 11 of 90
Accessing your playlists 57 
Playing a specific track 58
Exploring the USB device 59
Playing similar music 60
DVD interaction 61 
Glossary  69 
End user license agreement  70 
Index  77
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including photocopying, recording or by any information storage and retrieval
system or translation in whole or part is not permitted without written
authorization from Ford Motor Company. Ford may change the contents without
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Copyright © 2008 Ford Motor Company
Table of Contents
3See End User License Agreement at the end of this book
2009 SYNC/MGM(mgm) 
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Page 12 of 90
WHAT IS SYNC? 
Thank you for purchasing SYNC! 
SYNC is a hands-free communications and entertainment system that 
literally ‘syncs up’ with all other multimedia systems in your vehicle.
SYNC delivers convenience with voice activated calling and hands-free
conversations, digital media player command and control as well as easy
to use voice commands. The world outside your vehicle cabin may be
chaotic, but inside, with SYNC, it’s always a smooth ride. All you have to
do is sync it and stow it. We’ll take care of the rest. 
Welcome to the new world of ingenuity and passion - technology that is 
both fun and functional. Welcome to SYNC. 
For more information, please visit www.SyncMyRide.com.
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Introduction
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Page 13 of 90
SAFETY INFORMATION
WARNING:Driving while distracted can result in loss of vehicle 
control, accident and injury. Ford strongly recommends that
drivers use extreme caution when using any device that may take their
focus off the road. The driver’s primary responsibility is the safe
operation of their vehicle. Only use cell phones and other devices not
essential to the driving task when it is safe to do so. 
•  Do not attempt to service or repair SYNC. See your authorized dealer. 
•  Do not operate playing devices if the power cords and/or cables are 
broken, split or damaged. Carefully place cords and/or cables where
they will not be stepped on or interfere with the operation of pedals,
seats and/or compartments, or safe driving abilities. 
•  Do not leave playing devices in the vehicle in extreme conditions as it 
could cause damage to your device. Refer to your device’s user guide
for further information. 
•  For your safety, some SYNC functions are speed dependent and 
cannot be performed when the vehicle is traveling at speeds greater
than 3 mph (5 km/h). 
•  Ensure that you review your device’s user guide before using with 
SYNC. 
PHONE DEPENDENT FEATURES 
While SYNC supports a variety of features, many are dependent upon the 
functionality of your cell phone with  Bluetoothwireless technology. At 
a minimum, most cellular phones with  Bluetoothwireless technology 
support the following functions: 
•  Answering an incoming call 
•  Ending a call 
•  Using privacy mode 
•  Dial a number 
•  Redial 
•  Call waiting notification 
•  Caller ID 
Other features, such as text messaging via  Bluetooth, and automatic 
phone book download are phone dependent features. To ensure that you
have a compatible cellular phone, refer to your phone’s user manual and
visit www.SyncMyRide.com.
2009 SYNC/MGM  (mgm) 
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Introduction
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Page 14 of 90
SYNC VOICE RECOGNITION FEATURE 
SYNC is equipped with an advanced interactive Voice Recognition (VR) 
system. This system allows you to perform many operations by
“speaking” certain commands to the system. The system will respond
with a series of audible tones, prompts, questions and spoken
confirmations depending on the situation and the chosen level of
dialogue interaction. 
Feedback through audible tones 
Your VR system will respond through various audible tones. You may 
hear a tone at the following times: 
• When you press VOICE or
on your steering wheel controls. 
•  When you access the help feature. 
•  When the VR system does not understand your request 
•  When a VR session is completed successfully 
•  When a VR session is ended unsuccessfully 
•  When a speed dependent feature has been accessed 
•  When a new device is connected 
SYNC has five different audible tones that will play depending on the 
circumstance. 
•  Initial: Sounds when you are entering a new mode. 
•  Positive: Sounds for a positive recognition or a successful VR session 
completion. 
•  Negative: Sounds for a negative recognition, an unsuccessful VR 
session, or when a speed dependent feature has been accessed. 
•  Listening: Sounds when the system is ready to listen for a command. 
•  Help: Sounds when you ask for ’Help’. 
Confirmation prompts 
Confirmation prompts are short questions asked by the system when the 
system has not clearly understood your request or when there are many
possible responses to your request. For example, if you have
Confirmation prompts ON, the system may say, “Phone, is that correct?”.
The system will then listen for a “Yes” or “No” confirmation from you. If
you say “Yes”, the system will proceed. If you say “No”, the system will
ask you to say the command again. If you have Confirmation prompts
OFF, the system will simply make a best guess as to what you requested.
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Introduction
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Page 15 of 90
If the system has a low confidence level of what was asked, it will 
prompt you to try again or ask for help.
Note: Even with Confirmation prompts turned OFF, you may be asked to 
confirm certain settings occasionally. 
Clarification through candidate lists 
Candidate lists are created when the system has several possible options 
of similar level of confidence as a result of your request. The system will
submit back to you as many as four possibilities for your clarification.
This may happen either with your phone book and/or music selections. 
Example #1:
You want to call John Doe at home, so you say, “Call John Doe at home”. 
If the system has a similar confidence level for a few items, it may
respond with: 
•  (initial tone) “Say 1 after the tone to call John Doe at home. Say 2 
after the tone to call Johnny Doe on mobile. Say 3 after the tone to
call Jane Doe at home.” (listen tone) 
Example #2:
You want to listen to a certain artist, so you say, “Play Artist John”. If the 
system has a similar confidence level for two possible options, it may
respond with: 
•  (initial tone) “Say 1 after the tone to play John Doe. Say 2 after the 
tone to play Johnny Doe.” (listen tone)
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Introduction
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Page 16 of 90
USING VOICE COMMANDS WITH SYNC 
There is a push to talk button on your steering wheel controls labeled 
either VOICE or
. Press to activate Voice Recognition. You will hear a
tone and LISTENING will appear in the radio display signaling that the 
system is ready to accept your command. Speak the command clearly to 
ensure that the system is able to recognize and perform the desired
function. 
For the best voice recognition performance:
•  Ensure that the interior of the vehicle is as quiet as possible. Wind 
noise from open windows and road vibrations may prevent the system
from correctly recognizing spoken voice commands. 
•  After pressing VOICE or
, wait until the tone sounds and 
LISTENING appears in the radio display before speaking a command. 
Any command spoken prior to this will not register with the system. 
•  At any time, you can interrupt the system while it is speaking by 
pressing VOICE or
. The system will respond with a listening tone
and allow you to speak a command. 
•  Speak naturally without large pauses in between words. 
At any time, you may say these commands: 
•  USB •SYNC 
•  Bluetooth Audio •Line in 
•  Phone •Voice settings 
•  Cancel  • 
Vehicle health (if equipped, U.S. 
only) 
•  Help 
USB:  Say to access the device connected to the USB port. 
SYNC:  Say to return to the main menu. 
Bluetooth audio:  Say to access/use streaming music from your cellular 
phone enabled with  Bluetoothwireless technology. 
Line in:  Say to access the device plugged into your auxiliary input jack. 
Phone:  Say to access hands-free phone mode. 
Voice settings:  Say to access the voice settings menu. Refer to 
Commands for voice settings  in the following section. 
Help:  Say at any time for options in a specific mode. SYNC will list 
various options for you audibly. The ‘help’ request is always available.
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Voice recognition system overview
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Cancel:Say to cancel the requested action. 
Vehicle health (if equipped):  Say to request to run a vehicle health 
report on your vehicle. 
Commands for voice settings 
In voice settings, you can customize the level of system interaction, help 
and feedback. The system default settings include standard interaction as
well as candidate lists and confirmation prompts as all provide the most
guidance and feedback. 
At any time, while in voice settings, you may say these commands 
to adjust the voice settings: 
•  Interaction mode advanced •Interaction mode standard 
•  Confirmation prompts on •Confirmation prompts off 
•  Media candidate lists on •Media candidate lists off 
•  Phone candidate lists on •Phone candidate lists off 
Interaction mode standard/advanced:  Standard interaction mode 
provides more detailed interaction and guidance while the advanced
mode has less audible interaction and more tone prompts. 
Confirmation prompts on/off:  Confirmation prompts are short 
questions asked by the system when the system has not clearly heard or
understood your request.  Note:Even with Confirmation prompts turned 
OFF, you may be asked to confirm settings occasionally. 
Phone/media candidate lists on/off:  Candidate lists are a list of 
possible results from your voice commands. These occur when SYNC has
equal confidence of several possible results from your voice command. 
For voice commands available in SYNC phone mode, refer to  Voice 
commands in phone mode  in the Phone chapter. 
For voice commands available in SYNC media mode, refer to  Voice 
commands in media mode  in the Media chapter.
2009 SYNC/MGM(mgm) 
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Voice recognition system overview
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Page 18 of 90
SYSTEM CONTROLS 
SYNC will interact with your audio system, steering wheel controls, and 
DVD system (if equipped). 
QUICK REFERENCE CHART 
The following chart is a quick summary of your radio and steering wheel 
controls as well as their respective function(s).
Radio control Steering wheel 
control  Function
Press to activate SYNC hands-free 
calling or to answer an incoming call.
When in phone mode, press to send
a call, text message, to put a call on
hold and answer another call, or to
initiate a multi-party call.
Press and hold to end a call.
Press and hold to cancel a call to
emergency services when using the
911 Assist feature (if equipped).
Press and hold to exit phone mode
when not in an active call. 
N/A VOICE
Press to activate Vo ice Recognition. 
Press and hold to end an active
voice session.
Refer to the  Voice recognition 
system overview  chapter for further 
information.
SEEK
/
TUNE knob
,
,
Press / turn to scroll through various
menus and selections. 
OK OK Press to confirm your selection.
2009 SYNC/MGM  (mgm) 
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SYNC system controls
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Radio control Steering wheel 
control  Function 
MENU N/A Press while in an active call to  access SYNC active call options.
Refer to Active call menu options 
in the  SYNC phone features 
chapter.
Press MENU while in media to
access SYNC MEDIA MENU. Refer to
the  SYNC media features chapter 
for further information. 
AUX N/A Press repeatedly to cycle through  available auxiliary sources. For
further information, refer to Using 
your media menu  in theSYNC 
media features  chapter. 
TEXT N/A When the > indicator appears, press  to advance the text in the radio
display. Press repeatedly to view
additional phone contact information
or media information. 
REV, REW,
N/A Press and hold to reverse within a  track. 
FF, FWD,
N/A Press and hold to advance within a  track . 
SHUFFLE (if 
available)  N/A Press and release to shuffle current 
music content.
/
(Play/Pause) N/A Press to play / pause the currently 
playing music.
2009 SYNC/MGM  (mgm) 
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SYNC system controls
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Page 20 of 90
VOICE COMMANDS IN PHONE MODE
WARNING:Driving while distracted can result in loss of vehicle 
control, accident and injury. Ford strongly recommends that
drivers use extreme caution when using cell phones, even with voice
commands. The driver’s primary responsibility is the safe operation of
their vehicle. Only use cell phones and other devices not essential to
the driving task when it is safe to do so. 
While in phone mode, you may say any of the following 
commands:  •  Dial •Call <name> 
•  Call <name> at home •Call <name> on mobile OR cell 
•  Call <name> at work OR Call 
<name> in office  • 
Call <name> on other 
•  Phone book <name> at home
1•Phone book <name>1
• Phone book <name> on mobile 
OR cell1•  Phone book <name> at work OR 
Phone book <name> at office1
•  Call history outgoing1•Call history incoming1
• Phone book <name> on Other1•Connections1
• Call history missed1•Go to privacy 
•  Menu1•Hold 
•  Join
1Voice commands are not available until downloading phone information 
via  Bluetooth is complete. 
Phone book commands:  When you ask SYNC to access a phone book 
name, number, etc., the requested information will appear in the display 
to view. Press
or say “Call” to call the contact. 
Note:  In the above possible commands, “< name>” is a dynamic listing in 
that it could be any desired name from your phone book.
2009 SYNC/MGM  (mgm) 
Supplement
USA  (fus)
SYNC phone features
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